Returns & Refund Policy

We want you to love every Elyra piece. If for any reason you are not completely satisfied, we make returns straightforward and stress-free.

30-Day Return Window

You may return most items within 30 days of the delivery date, provided they are:

• Unworn and in original condition
• In original packaging with all tags attached
• Accompanied by your order confirmation or packing slip

How to Return

1. Email returns@elyrajewellery.com with your order number and reason for return.
2. We will respond within 24 hours with a prepaid Royal Mail return label.
3. Package your item securely and drop it at your nearest Post Office.
4. Once received, we process your refund within 5–7 business days.

Refund Method

Refunds are issued to the original payment method. Processing times vary by bank (typically 3–5 business days after we initiate the refund).

Non-Returnable Items

• Personalised or engraved items
• Items marked as Final Sale
• Gift cards
• Items showing signs of wear, damage, or alteration

Damaged or Incorrect Items

If your item arrives damaged or is incorrect, please email us within 48 hours of delivery with a photo. We will arrange a replacement or full refund at no cost to you.

Contact

Returns Team: returns@elyrajewellery.com