Frequently Asked Questions

Standard UK delivery takes 3–5 working days. International orders take 7–21 days depending on destination.

Yes! We offer free shipping on all UK orders over £100. International free shipping thresholds may vary.

Absolutely. Once your order ships, you'll receive a tracking number via email so you can follow your parcel's journey.

Yes, we ship worldwide. Delivery times and costs vary by location.

We offer a 30-day hassle-free return policy. Items must be unworn, in original packaging, and accompanied by proof of purchase.

Email us at returns@elyrajewellery.com with your order number and reason for return. We'll send you a prepaid return label.

Refunds are processed within 5–7 business days of receiving your returned item.

Yes. We are committed to ethical sourcing across all materials. Our suppliers are vetted for responsible and sustainable practices.

Store in the provided pouch, keep away from perfume and water, and polish gently with a soft cloth. Avoid sleeping or showering while wearing.

Most of our pieces are hypoallergenic. Product pages specify materials used. If you have specific metal allergies, please contact us before purchasing.